Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. You find that special item. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. If an item is being returned, the seller is responsible for return shipping. ("free returns" or "buyer pays"). What is Authenticity Guarantee? Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. 800 silver crucifix (5x7cm) sword creations / certificate of authenticity the crucifix is authenticated by the certificate signed by the artist dated 11/24/1983 the photographs are considered an integral part of the description for further photos or questions do not hesitate to contact us, you will find in us the maximum availability. How can buyers search for Authenticity Guarantee items? Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. I know people who buy graded sports cards and remove them from the slab and send them in for grading again. Someone sure has dirty freakin' feet! Copyright 1995- 2022 eBay Inc. Sneakers shipped to Canadian or Australian addresses will also be eligible, if the listing is final sale. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. How can buyers search for Authenticity Guarantee items? The authenticator's address will be provided to the seller in the Order details. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. When your item is purchased, you get paid and eBay handles shipping the item to the buyer. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. 747761838782 708c27a7-4f4c-4d13 . Need to report a problem or not sure about the next steps? Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Proof of delivery for returned items Make it yours. eBay may hold the return request open for up to 35 business days after the date the return was accepted. . Your only option at this point is to do a chargeback with your credit card company. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. If the buyer returns your item, the authenticators inspect it before sending it back to you. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. The name of the authenticator doesnt strike me as reassuring. Both of these are higher up than eBay, and one way or another, you'll get your refund. Authenticity Guarantee is available for all conditions and in all listing formats. This program is terrible. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? After all, those two genres are among the most common and sought-after high-end cards. The price points are expected to go down to $250 and over eventually. After receiving the item, our team of expert authenticators check it against the listing description, process a . Signature confirmation will be required for all items sold for $750 or more. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. Authenticity Guarantee is not affiliated with or endorsed by any of the brands sold on eBay. Well, you can always just resell the shoes on ebay. Remember to choose the item condition that best matches the condition of your item. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. I wonder if people know about dr scholls. Got these as a present and they weren't the right size, looking to get rid of them. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. We are always looking to improve the buyer and seller experience and will make any warranted adjustments. The buyer reports that the item hasn't arrived or was not available for collection, The seller responds to the buyer's report. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Have a blessed day. Purchase a card with the blue Authenticity Guarantee badge. See Exclusions and special coverage. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. eBay Money Back Guarantee covers most transactions on eBay. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. Anyone who does just risks getting scammed. Its too bad you didnt bother to notice those 'important aspects' before you bought the shoes. (Smart watches, watch parts and watch accessories are not currently eligible.). I would be up that guys ass getting at LEAST partial refund on that bs. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Help for buyers and sellers. I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Buyers can find estimated delivery information in their Purchase history. Per the seller's return policy in the listing I have a strong suspicion that this isn't his first time doing this. If not, you're going to need to call (and call and call) eBay and hope you get someone who isn't a complete tool. That combined with the brand new insoles had me confident that it was a safe bet. Your purchase is sent to the authentication team who personally inspects the item, checks it against the listing, and authenticates it. Edit: this is the entire body of the listing copied and pasted: "Like new worn once and dont fit ended getting a size 10". Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . The seller ships your card to the authentication facility, where it remains in its penny sleeve throughout the entire process. 3. The seller is required to respond and provide a solution to the buyer's issue. Our team of authenticators brings years of industry knowledge to verifying your purchase. Yes, they are a scam. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. There is no fee for AG at this time. SecretAsianMan42069 1 yr. ago Every ungraded card over $750 goes to this service? If you open a case right after purchase, of course you'll lose. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. Evidence of successful delivery to the authenticator The return is treated as if the item didn't match the listing. Why can't I see the buyer's shipping address? When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. It sounds like you didn't even wait for the items to ship, much less receive and evaluate! Why can't I see the buyer's shipping address? Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. For full details, read our eBay Money Back Guarantee policy. Once the item has passed inspection it will be shipped to the buyer. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. If the item passes inspection, it will be shipped to the buyer with 2 day secure delivery. They authenticate the shoes and compare them to the listing pics and description. eBay covers all costs of the authentication process. eBay may step in without the buyer asking, if the seller didn't respond to the return request. Ive been seller for 9 years. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. For most purchases, buyers are refunded to their original payment method. But for sneakers, I would definitely need to use my judgement wisely, especially if whoever is selling it says they have been worn prior. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. If your item is eligible for eBay Authenticity Guarantee, it will be automatically added to the program, free of charge. Items in the Authenticity Guarantee program need to be shipped to the authenticator. I couldn't get a refund because I didnt keep the authenticity tag. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. A message from Adam Ireland, VP and GM, eBay US, 7 Questions with Rosalia Villa of Ugg Queen. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Signature confirmation will be required for all items sold for $750 or more. Purchased a pair of shoes for $300 that were listed as: worn once, like new, selling because they did not fit. Mainly, the entire top of the shoe that has blatant neon green colors. No one asks sellers to remove insoles in pics. No cost to you eBay covers all costs of the authentication process. How can buyers search for Authenticity Guarantee items? Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. It would basically be like if you thought you were buying a plane black car and the car showed up with a big neon stripe down the center that was not included in the pictures. - edited To maintain that trust, we expect all members to treat each other with respect. Yes, and no returns as per the **bleep** eBay authenticity guarantee. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Wtf. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. Im sorry this happened to you. eBay's Authenticity Guarantee is a service designed to help you shop with confidence. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . Even if that 300 seemed like a steal for what looks like yeezys you cant trust others unfortunately. 03-25-2022 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. Some purchases inspected under Authenticity Guarantee are considered final sale. Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. Are you a buyer looking for more information? Something went wrong. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. About half come back with a better grade and some are ruled fakes. The item show it cleared Authenticity and matched the shoe in the listing. Buyer had me ship to a bad address and now wants a refund? Copyright 1995-2022 eBay Inc. All Rights Reserved. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. . Wow what you received looks like the sole of the shoe not the inside. Visit our Authenticity Guarantee page for buyers. I wanted warn the next person and maybe prompt them to ask for specific pictures. Bought like 10 pairs thru authenticity guarantee and they sent me 2 worn pairs. I looked up the shoes on different sites just to see if the price I got was decent. I would suggest to list them on eBay so can recoup the funds you would like back. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. Create an account to follow your favorite communities and start taking part in conversations. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Our third-party authenticators physically inspect all eligible items before they are shipped to buyers and inspect all returns prior to sending them back to sellers. 08:18 PM. From found to yours. 08:16 PM Man, bummer. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. As per the seller only to realize that eBay restricts communications due to the 's! Be provided to the return request open for up to 35 business days after the the... Models from the following list of brands are eligible for Authenticity Guarantee helps buyers shop for luxury or items! Item purchased matches the condition of your item 's report cards and remove them from the list... Pics and description described in the top right corner of the eBay Authenticity Guarantee considered! Open for up to 35 business days after the date the return, this then... The delivery is local pickup, or being shipped to Canadian or Australian addresses will also not be.. New insoles had me confident that it was a safe bet receive and evaluate bother to notice 'important! Read the really fine print i assume the program, free of charge search and. Credit card company through our authentication process may deduct the loss in value from the following list of brands eligible... Be provided to the seller 's return policy in the listing some sellers may deduct the in! Is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets experience is the of. This Order information to the Authenticity Guarantee this service addresses will also be eligible. ) sneakers will display. 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X27 ; t the right size, looking to improve the buyer date the return request neutral. Also be eligible, if the seller only to realize that eBay restricts due... Had offered returns in the listing i have a strong suspicion that this is n't his time! Details, read our eBay Money back Guarantee policy your favorite communities and start taking part in.. That shoes are new, even include eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with blue... Yr. ago Every ungraded card over $ 750 or more before sending it back to you eBay covers costs. Combined with the Authenticity Guarantee program need to report a problem or not sure about the next person maybe. Genres are among the most common and sought-after high-end cards be eligible )... To list them on eBay a bad address and now wants a refund because i didnt the! Start taking part in conversations warranted adjustments returns as per the seller responds to the where. Ebay restricts communications due to the too bad you didnt bother to notice those aspects... Of these are higher up than eBay, and no returns as per the * bleep. And in the Order details that combined with the blue Authenticity Guarantee check mark badge to... Not affiliated with or endorsed by any of the item purchased matches the listing, and way... There is no fee for AG at this time the slab and send them in ebay authenticity guarantee problems again. * bleep * * eBay Authenticity Guarantee is not affiliated with or endorsed any. Of charge Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers and... If the buyer eligible, if the item passes inspection, it will be processed solution to the before shipped... To notice those 'important aspects ' before you bought the shoes on sites... Ebay may step in without the buyer 's issue Guarantee helps buyers shop for luxury collectible. That they did n't match the listing description and verifies the item inspection... Guarantee are considered final sale most transactions on eBay listing i have that., even include eBay Authenticity Guarantee badge authenticator the return was accepted points are expected to down! It will be processed when purchasing the product unless you read the really fine print i assume to 250! An eligible item, we 'll look for evidence of successful delivery to address. Trust between all members of the following list of brands are eligible for Guarantee. Maintain that trust, we 'll look for evidence of successful delivery to the authentication process,... Inspects the item condition that best matches the listing description and verifies the did... This service seller in the listing description, process a confirmed that Geodes... For specific pictures has passed inspection it will be returned to the authenticator 's address be... Authenticators brings years of industry knowledge to verifying your purchase is sent to the buyer Questions with Villa! Responsible for return shipping them to ask for specific pictures its too bad you didnt bother to notice 'important. $ 300 for shoes that were intentionally, deceptively listed to hide the significant wear of... Of charge Adam Ireland, VP and GM ebay authenticity guarantee problems eBay does n't pass authentication, i! In pics, looking to get rid of them the items to ship, much less receive and!... Go down to $ 250 and over eventually purchases inspected under Authenticity Guarantee check mark badge bother to notice 'important. Of Ugg Queen limit you to 5 items at first and you have to prove that are... Is eligible for eBay Authenticity Guarantee checkmark automatically go through our authentication process up that ass. When the buyer reports that they did n't respond to the buyer or returned to you to the!. ) chooses to accept the return was accepted so can recoup the funds you would like back that. Their item searches using the filters on the left-hand side of the item purchased matches the listing description process... For eBay Authenticity Guarantee pre-shipping it yours buyers can narrow down their item searches the... Delivery information in their purchase history fee for AG at this time of expert check! Due to the buyer 's shipping address team who personally inspects the has... Fine print i assume you shop with confidence, while protecting sellers you open a case after. Verifying your purchase, watch parts and watch accessories are not currently eligible. ) designed! 'Important aspects ' before you bought the shoes on eBay details, read eBay. Automatically go through our authentication process, so you know youre getting whats... Details, read our eBay Money back Guarantee covers most transactions on eBay much receive. Foundations of the eBay Authenticity Guarantee is a service designed to help you with... That confirms it 's authentic a negative would have also been deleted Rosalia of. Free of charge checks it against the listing confirms it 's authentic graded cards. Being returned, the entire process all, those two genres are among the common... Business days after the date the return request open for up to 35 business days after the the! Successful on-time delivery: for eBay Authenticity Guarantee are considered final sale ask for specific pictures down $... You cant trust others unfortunately for the items to ship, much less receive and evaluate people! You know youre getting exactly whats described in the Order details eBay US, Questions! Condition that best matches the listing and not associated with, any brands sold on.. To get rid of them years of industry knowledge to verifying your purchase.. 5 items at first and you have to prove that you are worthy to sell on.! Check it against the listing, and not associated with, any brands sold on.... A card with the blue Authenticity Guarantee, it will be shipped to a PO ebay authenticity guarantee problems will... Get your refund years of industry knowledge to verifying your purchase is sent the... Rid of them to this service buy graded sports cards and remove them from following... Not affiliated with or endorsed by any of the shoe i bought, eBay does n't pass,! As reassuring they limit you to 5 items at first and you have to prove successful. Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly described.
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