2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. EGO Lawn and Garden Tools. My first use of my Christmas present an EGO 4 piece Combo Kit which was more powerful than my old fuel Taylon. You can find product-specific answers on each tools product page, and get help from our How-to Videos. However, looking at the number of negative reviews here and their horrible BBB rating, I think I'll be very cautious buying further from this company. For the best experience on our site, be sure to turn on Javascript in your browser. 2023 Trustpilot, Inc. All rights reserved. An important consideration for a reason. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. Press the driving mode button. Our mission is to provide remarkable major household appliance repair. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. (Monday to Friday) New Zealand warranty & enquiries, please contact: 0508 000 EGO (0508 000 346). EGO attempted to set them up as a service site while I'm standing there. For warranty service, please contact EGO customer service toll-free at 1-855-346-5656. Sign up to hear about new Commercial Series tools and innovations. Check out snow-clearing tools with top-rated performance and the power of gas, Commercial Backpack Battery & Commercial Charger**, EGO POWER+ Outdoor Power Equipment, Portable Power Products & Charger Model: CHV1600. (800) 854-2315. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Visit eReplacementParts.com to find parts for your EGO tools. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you maximum power for heavy duty removal capability. EGO lawn mower manuals. Degregation of EGO 7.5 AH lawnmower batteries over time. Please ensure your tools are registered. EGO Customer Service, 120 Ionia Street SW / Suite 102 Grand Rapids, MI 49503. For Z6 specific support, please call 1-877-EGO-ZTRM (1-877 . They could not even provide a rough estimate. Due to its battery size, it is clearly one of the most powerful electric chainsaw models on the market today. I purchased a 21 Self Propelled EGO lawnmower in April of 2017, and although the mower's manufacture date code was listed as Sep 2016, the 7.5 AH battery (Original Battery) that HD gave me (shipped separately and lost for a week) had a date code of Dec 2014. JavaScript seems to be disabled in your browser. Using the industry's most advanced ARC lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow. What you think is a 5-year warranty on the 56V string trimmer is really only 3 months! Featuring turbofan engineering inspired by advanced aviation technology. Any of them can help you. Run the other way, you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. It was great until the battery failed and because it was under warranty, I contacted them. Love your EGO tool or a specific feature? Designed, engineered, and brought to life by a global organization with a 25-year history of delivering professional quality and innovation, EGO has forever changed the nature of lawn and garden equipment. Not a way to run a company. *Commercial Series Tools include: LBX6000, STX3800, HTX6500, CSX3000, PPX1000, PTX5100, PSX2500, BHX1000, LBPX8000, **Commercial Backpack Battery & Commercial Charger: BAX1500, CHX5500. Youll get tips and tricks on equipment set-up, preventative maintenance and safe usage of your EGO POWER+ tools and batteries. I've had the 18" chainsaw and until now it worked great. I've also had problems with EGO. Choose a cutting width based on the characteristics of your property; a compromise is needed that allows you to clear sidewalks quickly and comfortably. UPS Alliance Shipping Partners in Massachusetts offer full-service shipping services. Zero follow through or contact afterwards. Plasmid pET15b-eGO-Matryoshka-LE-LP from Dr 9 AM . 120 Ionia Ave SW. Grand Rapids, MI 49503-4195. Then they have the brazen nerve to keep sending me emails trying to sell more services - based on 5 star ratings. They have had battery QC issues for the last few years. July 1, 2021. As for the strummer that last about 15 (if that) on a full charge (according to the charger) Personal I am going to binboth these items & go back to petrol. This limited warranty applies only to the original purchaser from an authorized EGO retailer and is not transferable. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . The only thing the 5-year period covers is the only thing that probably won't go wrong - the trimmer's electrical wiring (5-year does not cover the battery). Ego Zero Turn Mower Starting Procedure: Insert the safety key and press the start/stop button for 3 seconds. We see that youre on the North America site but appear to be outside the U.S. and Canada. For the best experience on our site, be sure to turn on Javascript in your browser. Be the first to know about new products, innovations, and offers. For each symptom there are two main steps for service: 1. Posted on July 11, 2018. Be the first to know about new products, innovations, and offers. With a 24-inch headroom width and 20-inch intake height, even the deepest snow gets the job done quickly. Please let us know if you have any questions about the EGO POWER+ product line, troubleshooting and proper tool handling, safety concerns, or questions about and comes with a 2.5Ah battery. For more information, see our Customer Service page. Turbo fan engineering delivers air at an amazing 600 CFM. The kicker - I wrote a bad review and it was removed from several sites. Talk with other EGO owners, find answers, and share your tips. They should be able to help you especially if you tell them the service centers refused to help. The company customer support line was easy to reach and wanted to set me up with a repair facility in the area.Turned out none of them serviced electric snow blowers and some where confused why they were even listed as repair facilities.I was asked by EGO to take a video on the snow blower not working after which my issue was "escalated" to their "head office", which I guess means wait an indefinite amount of time for someone to get back to me. What does everyone use on their snowblower to keep the ZT4204L - Is it normal for left side anti-scalp wheel to Ego 2-stage snowblower SNT240x Dimensions? and our The EGO POWER+ is built with a high-efficiency brushless motor and steel auger Snowblower easily handles what urban snow plows leave behind; cuts snow and ice up to 50% faster. Peak Power Technology combines the power of any two EGO 56V ARC lithium batteries to easily handle the toughest snow conditions and problems left behind by snowplows. 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone)2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102). I sent it and all I hear are crickets. industry leading 3-year warranty. This warranty is void if the product has been used for rental purpose. Five months into it my edger stopped working (no power, dead as a doorknob). We see that youre on the North America site but appear to be outside the U.S. and Canada. Youve been warned about this scam company if you actually have a problem they make crap up not to deal with it. Enter ZIP code or city, state as well. Address: 29435 145th Rd State: NE KEARNEY , 68847-6074 J & M LAWNMOWER SERVICE LLC. Easily adjust the variable speed auger to control the distance of the snow throw. Three follow-up calls and 2 months later, still no part and the chainsaw remains useless. Z6 STOCKIST DEALER. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. 150 Mi. A community to discuss the #1 rated cordless tools platform, Accessible Emergency Contraception for Texans. Dont see yours here? I placed a warranty claim on early November and the CS Rep ordered a replacement part that day. 10:00am - 6:00pm EST (Saturday and Sunday). An authorized service center will be selected to repair the product according to the stated warranty terms. An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. Please ensure your tools are registered. With a 24-inch headroom width and 20-inch intake height, it gets the job done quickly in even the deepest snow. We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. Read by 100,000+ Residents and Business Owners in Los Feliz, Silver Lake, Atwater Village, Echo Park & Hollywood Hills We stand behind our products, so please call with any concerns or questions. Although the unit can only run on one battery, this will cut off power and run time. The EGO POWER+ Snow Blower is the only cordless snow blower that is as powerful as gasoline. Service Location. Check out snow-clearing tools with top-rated performance and the power of gas. No other cordless mower can match or exceed the power of a gas mower, making the EGO Power+ mower a true gas replacement mower. About our service. Mower has an issue. Sign up to hear about new Commercial Series tools and innovations. I called EGO+ CS again today and the rep told me, "it is not CS's fault since the order was placed. Ryobi Technical Support Service in Usa. The website is useless, there is no chat option, and the help line hangs up on me repeatedly. Find Local Service Center. The advanced EGO POWER+ 56V ARC lithium battery uses industry-leading technology to deliver unbelievable power and is compatible with all EGO POWER+ products. I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. The ground source heating system alone saves a massive 1 million KWh of electricity annually, the equivalent of 378 tons of coal. I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. Our patented technology truly delivers Power Beyond Beliefand the proof is in the thousands of enthusiastic reviews from real customers. Be the first to know about new products and innovations. Turbo fan engineering delivers air at an amazing 600 CFM. Twice, they have made an order but failed to complete it. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. The store will not work correctly in the case when cookies are disabled. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Get Directions. All Dealers. If you believe your tool is defective and would like to submit a warranty claim, please have your tool(s) with you when you call so we can perform some troubleshooting while youre on the phone with us. In 2004, we installed a 75,00 square foot Green Roof system to our dedicated R&D facility. We see that youre on the North America site but appear to be outside the U.S. and Canada. This has saved the equivalent of 1.5 gallons of gas per square foot each year. 5.0 (4) At Mobile Small Engine Repair, we provide mobile repair service to residential home owners and to the commercial industry. Consider the climate in your area and choose the unit that best suits your needs. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. Be the first to know about new products and innovations. If you are unable to find a local service center, please call customer service at 1-855-EGO-5656 (1-855-346-5656) for support. Be the first to know about new products and innovations. Remove thick, wet snow with the only cordless snow blower with PEAK POWER technology; combining the power of 2 ARC Lithium batteries at the same time. Address: 127 Lawn Dr State: PA EAST FREEDOM , 16637-8802 EAGLE RIVER SMALL ENGINE REP . I have tried now twice to bring it to this service center and, despite being open from 7:30 - 4:00 pm on weekdays, it has been closed both times I stopped by (3:30 on Friday 11/18/22 and 11/25/22 . Release the parking brake and pull your levers in towards the center of the mower. EGO Power+ is the next generation of cordless outdoor power tools. Own a ton of ego products but due to Incompetent customer service and most ridiculous answer that its supposed to leak oil when its stored I will never buy another product from this company again. For the best experience on our site, be sure to turn on Javascript in your browser. First time using a brand new ego 18" chainsaw died and the warranty was not the issue it's been 1 year and i'm still waiting for a replacement ! I will start by saying that I'm a big fan of EGO products.. My issue is that I was given an EGO edger as a present. We are a family-owned dealership based in northeast Ohio that seeks to provide the best possible service and a fair price. After using Ego products for 6 years the original 2.5 battery is still doing work today. 4. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you . Have now tried several more options - none of which worked. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. We'd love to hear all the details. Page 27 If the blades are found to be bent, take the lawn mower to an Tighten Stabilizer 1 authorized EGO service center for inspection. (800) 323-9355. Certainly I need to see some serious progress from this company before further investment. I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. Innovation runs right through every aspect of our organization. When requesting warranty service, you must present the original dated sales receipt. Are you most likely to be dealing with dry powdery snow or a lot of watery precipitation? EGO tools are backed by an industry leading 5-year warranty. JavaScript seems to be disabled in your browser. Mansfield, TX 76063 (817) 459-0521. For the best experience on our site, be sure to turn on Javascript in your browser. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) If you believe your tool is defective and would like to submit a warranty claim, please have your tool (s) with you when you call so we can perform some troubleshooting while you're on the phone with us. But the EGO Snow Blower can help. Again, heavy snow requires more energy than powder snow. Visit our Contact Us page for additional ways to get help. Several days after the $700 mower guarantee expired, it died. Omaha. Companies can ask for reviews via automatic invitations. Give Praise. Unlike other battery packs, which are shaped like bricks and retain heat, EGO follows a patented "arc" design. They only service tools and equipment. Visit your local Ohio ECHO USA dealer for outdoor power equipment, chain saws, trimmers, edgers, and more. Alafaya, FL 32826 14 years in business. The EGO POWER+ 2-stage snowblower is the only cordless 2-stage snowblower that delivers the power and performance of gas. Made with a high-efficiency brushless motor and a 21-inch-wide air . They obviously have batteries because they are still stocking stores and selling them on line. Cold temperatures, inclement weather and high winds often jeopardize attempts to remove white material from sidewalks. Find an E-Z-GO golf cart dealer near you. As a dealer can't repair the batteries but if it tests as bad and it's under warranty, we submit a claim and Chervon sends a new one. Use the website to look for service centers. For quite some time, the world of snow blowers was dominated by gas powered units. What would you like to do? Call Ego customer service. Find Help. Has anyone successfully ordered replacement parts for an EGO tool? RUN RUN RUN. If you think you will need warranty service this is not the brand to purchase. Sign up to hear about new Commercial Series tools and innovations. The EGO POWER+ 21" Select Cut Self-Propelled Mower delivers performance . Australian warranty & enquiries, please contact: 1300-000-EGO (1300-000-346). Be the first to know about new products, innovations, and offers. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. It's a shame, they had a good run. For the best experience on our site, be sure to turn on Javascript in your browser.
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