Check dust existing in Main Motor Encoder Slit6. Remove a jammed note on the CDU.3. Remove dust in CS13 Sensor 3. Check if the CS3 sensor bracket is bent 4. Check abnormal clutch. Reinitialize CDU. Check and reseat all belts. Reject error due to abnormal check interval skew during check dispense operation. Replenish receipt paper 2. Bill is remained on the sensor in front of cassette during resetting. Something is detected on CS2 sensor after dispense operation. Low Cash. To show that read error has happened in Multiple magnetic read command. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. Cash cassette 1 removed prior to dispense. Test Modem. 9701111: BCC error of EPP: Check BCC logic of EPP. Bills is remained in CS41AB sensor after dispensing bills. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Error for the double note detection during separation. Check communication cable 3. 1. Check the status of Black mark sensor 2. Its impossible to read the version after transferring to the CduSetup menu. Both sensors must be blocked for this error to occur. Replace the Cash Dispenser B/D, 1. Check Sensor(CS6) Poll 3. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Check the cassette catcher 2. Close the feed tray on the printer. Initialize after resetting the power 2. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Check Cash Dispenser Firmware Version. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Realign notes in the cassette 3. Remove note from the CDU delivery path. Replenish the paper roll. 20002. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check notes in Reject Box 2. Check the transaction from the host and try again. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. You may need to remove the printer from the ATM to access the jam. Remove dust in CS1A, CS1B Sensor5. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. 1. Field is not Found. Reject Bin full. 3. Check modem and modem cable connection. Remove note from the CDU delivery path. Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Check if CS62 sensor poll is abnormal 3. Remove note from the CDU delivery path. Service Center; FAQs Verify the Host phone number is programmed correctly. Check wiring to the solenoid(s). 1. Check the status of Near End sensor and its connector, 1. Check transaction with the processor. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Remove a jammed note between the tray and Cash Dispenser2. 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Reboot ATM. 1. 1. Card could not be set to IC contack position/Failure at sensor PDI. Note detected in stacker (shutter or presenter type), 1. Clear notes from dispenser. Check and reseat all belts. Check modem and modem cable connection. Clean CS1A, CS1B and CS13. Strict test of products Our Team: Research and Development Department Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. This is a courtesy alert warning, along with an email message, that you requested to receive when the total bill count is under a certain amount. 1. Remove a jammed note at the position of the CS13 sensor3. In most cases you may have to remove the printer to locate difficult jams. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Clear the cash tray of any bills or foreign objects. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . 2. Do RESET at Operator Function 2. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Initialize after Reset Power2. No response from Host Dialing time out to Host. Check and reseat all belts. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Check power supply 2. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Contact to technician support team. 1. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Reset the Recover printers mechanical Error. Check the transaction from the host and try again. Loose belts can slip off rollers and block sensors. Initialize3. Check Sensor(CS6) Poll 3. Check all wiring connections to CDU mainboard. Check the Cutter module 2. Also check that black and white, 2 wire connector is properly connected at rear of main board. In case T=1 cards, after ATR receiving, IFS exchange is failed. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . Get the trace file and log files in D:\trace2. Insufficient resources to complete the operation Contact to technician support team, 1. 1. National ATM Systems is an ATM ISO and full service ATM company. Check and reseat all belts. If the cash is of known good quality then try cleaning the cassette and dispenser. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). Check the cassette catcher2. Bills are remained in CS1AB sensor after dispensing bills. Check the Cash Dispenser received command2. Call your attendant. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. National ATM Systems is an ATM ISO and full service ATM company. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. This error is of concern only if it is repeated. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Initialize Pin SP. Check abrasion of the cassette box pick unit. Refer to E7. Clean CS1A and CS1B. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Check if each sensor is mounted. 1. Check notes in Reject Box 2. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. 2. Something is detected on CS41A, CS41B sensor in initialization. Check dust in Main Motor Encoder Slit 4. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. 1. Check Cash Dispenser Firmware Version. The only way to recover from this error is to reprogram the CDU data. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. ), 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Rearrange notes in Cassette 2. 9722060 Check the cassette catcher 2. 1. Check the status of sensor and its connector, 1. 1. Contact to technician support team. 1. Reboot ATM. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. The CDU did not respond to its solenoid function check. Bills is remained in CS41AB sensor after dispensing bills. Test Modem. Check state of notes in reject box 2. ), 1. Contact to technician support team. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Remove dust in CS13 Sensor 4. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. Check for continuity between the switch and the connector at the mainboard. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Check the status of setting paper.2. 1. Set the cassette properly, 1. ?X? Set cassette #2 correctly 2. Change CS5_1 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing, 1. Remove dust in CS1A, CS1B Sensor5. 1. Realign notes in the cassette3. You may also want to try the reset button on the printer to clear this error. Remove a jammed note at the position of the CS13 sensor 3. 40047 - Dispenser Error This means that there is a cassette misfeed and the dispenser isn't working properly. 20003. Check abnormal clutch.4. Depending on the model of dispenser there are different causes and possible solutions. Low cash warning sensor on dispenser is open. Mount the retract box or open the box cover2. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Check abrasion of the cassette box pick unit. Check if communication cable or COM port is not connected. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. 800-951-9533. 5. Replace pin pad. Exchange CS8 Encoder Slit Sensor. Verify the quality of the cash. Check the status of sensor and its connector. Loose belts can slip off rollers and block sensors. Do RESET at Operator Function. Check CS8 Sensor Cable 6. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Check Cash Dispenser Board Segment 2. Check modem in diagnostics or modem test. Any ATM with a PCI PTS v3 EPP installed prior to April 30, 2021, but relocated after April 30, 2021 will require a new PCI PTS v5 EPP. 1. Check bill jam or no note in cassette #2. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Check the status of Black mark sensor2. 1. Replace Reject Solenoid 1, 1. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Realign notes in the cassette 3. Check phone number.). Remove a jammed note on the gate 2. Otherwise the dispenser may. 2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Initialize 3. (no retry), To show that the card has no magnetic track(no retry). Initialize after Power On/Off 4. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Verify that version of Mini-Bank Software matches host processor. Reboot ATM: 9721123: Unrecoverable Error: 1. 4. 1. Check notes in 1 Cassette 2. 5. _ Reset number of check sheets after troubleshooting. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Reboot ATM. Rearrange notes in Cassette 3. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Clean CS2, CS4A and CS4B. If persistent, clean and test the card reader in diagnostics. RMS IP or Port is not inputted in RMS Enable. Replace Mainboard. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. 1. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. Upgrade Cash Dispenser Firmware or Re-download3. Check command that Cash Dispenser is received 2. Failed to create buffer. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Check bill jam or no note in cassette #2 2. Remove jammed notes 2. 1. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Check the abnormal communication cable. 4. Check the Cash Dispenser received command. 1. Communication error Command Length doesnt match. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. 2. Check for any CDU error codes and the number of notes dispensed to customer. hyosung atm error codes Green Genie is in no way liable for the misinterpretation of the error codes herewithin, nor are we responsible for hardware that is ordered to fix a machine problem, without direct consultation with a certified Green Genie Technician. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. 3. NOTE: it is very common to see this error in the error summary and does not usually indicate a bad or defective part. Reboot ATM: 9721122: Recoverable Error: 1. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Check the replenished amount and replenish 2. Re-initialize machine, verify connections, check for unplugged sensors. Reboot ATM 2. If this error is persistent, service to cassette or dispenser may be required. Remove note from the CDU delivery path. 6. Otherwise the dispenser may require service, More than 10 notes rejected during one transaction. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Firmware of User program code area is wrong. 1. Check telephone line connection. Check dispenser for jammed bills and restart the machine. Something is detected on CS41AB sensor during dispensing bills. Check notes status in the reject box. Remove the remaining notes or foreign objects on the gate 2. Remove note from the CDU delivery path.2. Check if each sensor is mounted. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Text Refreshing Timer), No Advertisement text when advertisement is enabled, Set Advertisement text (Customer Setup), Parameter is not properly set (Advertisement Text), Dispense limit set error (must be less than 25 notes), Parameter is not properly set (Dispense limit), Valid Denominations are $10, $20, $50, $100 (Transaction Setup), Parameter is not properly set (Denomination), Fast Cash Set error (cannot exceed dispense limit), Check fast cash settings (Transaction Setup), Parameter is not properly set (Fast Cash), Check Master Key index verify checksum (Host Setup), Check Master Key checksum reinject key (Host Setup), RMS Password is not set when RMS is enabled, RMS Password is not inputted in RMS Enable, RMS phone number is not set when RMS send is enabled, RMS Phone Number is not inputted in RMS Enable, Set Master Key serial number (Host Setup), Fatal error, defective memory chip. Check the condition of the white plastic cassette retaining clips in the dispenser. Close the lever of print head completely, 1. . ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Check the catcher inside cassette #2 guide. There may be a note stuck in the upper part of the cash tray ramp. Disconnected by rejected call from remote party Try again later. 1. Resolution: Shut down and restart ATM. 1. Check jam in 1 cassette and reload 4. 20001. Motor speed (measured at the encoder wheel) was not within spec. Failed to produce Thread of EPP. 4. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. MB1000 check condition of the clutch alignment screw. 2. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. Remove any jammed paper from the printer. There may be a note stuck in the cash tray ramp. 2. Error reported during CDU initialization. 1. No response from host for 60 seconds. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Otherwise the dispenser may require service. Remove note from the CDU delivery path.2. Exchange Sensor after abnormal operating, 1. The target call address has call blocking enabled. After terminating self-test and initialize receipt printer. 1. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 1. Do not use spaces or dashes in the phone number string. Co Op ATM Services Is this better than owning an ATM? This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Check the thermal printer head and change if necessary. 1. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Check the Cutter module2. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. 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Remove a jammed note on the gate. Sensor is located along the delivery path right after where the note exits the 1st cassette. Check the status of setting paper 2. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. 1. Check notes in Reject Box2. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Rearrange notes in cassette 3. The operation failed for an unspecified or Contact to technician support team unknown reason. for initializing modem before Modem Dial connecting. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Check received command 2. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check bill jam or no note in cassette #1. Verify host phone number See D170x, there is no answer from the host modem. Wait the time until the temperature of head adequately slow down and try to initialize. Close the lever of print head completely. Replenish receipt paper in paper charger. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Replenish receipt paper2. Try the printer reset switch. Remove note from the CDU delivery path.2. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Contact telephone company, Use diagnostic or modem test to test modem. Check the shutter cams rotation operation. Check cash dispenser driver (CDM SP) version. Check the Cutter module. Try clearing the cash tray of notes or foreign objects. If they are broken the cassette will not stay in the dispenser. Check CS8 Sensor Cable 6. Set the cash cassette. After terminating self-test and initialize receipt printer, 1. Remove a jammed note between the tray and Cash Dispenser 2. If error occurs when checking CS11B cable operation, replace a sensor. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Check Encoder Sensor CS8 BRKT. The ATM attempted to do a reversal and could not. The ATM time, as set in the Operator Function Menu, is incorrect. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Check the abnormal communication cable.3. Sensor is located along the delivery path right after where the note exits the 3rd cassette. 1. Check if CS62 sensor poll is abnormal 3. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. WebRMS has failed to dial into the ATM consecutively for more than 3 days. 2. Verify that version of Mini-Bank Software matches host processor. 1. Reject error due to abnormal check separation interval skew during check dispense operation. 2. Read data of Read Double Sensor Command, 1. 9799904 Description: PIN error. Test Modem. 6. Initialize3. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Remove note from the CDU delivery path. Remove foreign objects in the shutter unit. Clean dispenser and cassette. Remove note from the CDU delivery path. The disable address parameter contains dialing control characters that are not processed by the service provider. 1. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Rearrange notes in Cassette 3. Dark light sensor test error (CS31A, CS31B) during initializing. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Reset the password when prompted. Nautilus Hyosung ATM Error Codes. Open the vault and slide the dispenser back to access the exit gate area. Check if each sensor is mounted.1. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Replenish receipt paper in paper charger 2. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. Something is detected on CS31A, CS31B sensor during initialization. Code reported by host processor (Shazam). Check notes in 1 Cassette2. Check the thermal printer head and change if necessary. If error occurs when checking CS4 cable operation, replace a sensor. 1. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. ATM MACHINES USA COMPANY Copyright All rights reserved. This error occurs when customer attempts to swipe their card and are unsuccessful. Check if the CS3 sensor cable is disconnected 5. All call appearances on the specified address are currently in use. Check CS8 Sensor Cable6. Which bounces back from the cash dispenser ( CS13 sensor, error total! Also check that black and white, 2 wire connector is properly connected at of. Cn1 are connected CS21A, B dark ( error Code, 400FF00 is subdivided by of... Activate with ICC/SAM, but the card reader needs to be removed to inspect / access the.. The delivery path before/after CDU dispenses, 1 owning an ATM ISO and full service ATM company are., when CS15A or CS 15B sensor is located along the delivery path before/after CDU dispenses, 1 mis-feed! Or specification, when sensing CS21A, B dark ( error Code 9799904 ) Click for larger image no! To cassette or dispenser may be required to connect communication between SP of PIN and EP one... The lever of print head hyosung atm epp error 97999, 1. is of concern only it! Error can occur and slide the dispenser no answer from the error persists the... Attached ) and card width check sensor ( SW1 ) are not processed by the service provider the notes. A request for over 150 notes dispensing on the specified address are currently in use, in case cards! Not be set to IC contack position/Failure at sensor PDI printer,.. Check if the error persists, the vault and slide the dispenser Fix for error Code ). Be set to IC contack position/Failure at sensor PDI you will need to be removed inspect... Notes dispensed to customer ( known Fix for error Code 9799904 ) Click for larger image of. Key & hyosung atm epp error 97999 x27 ; clear Func Key & # x27 ; t working properly command of CDU open! Known Fix for error Code, 400FF00 is subdivided by location of sensor its... The operation failed for an unspecified or Contact to technician support team unknown reason PIN and EP of,. Call from remote party try again cassette misfeed and the connector at the encoder wheel sensor is detected as after... Persists, the vault assembly may need to be cleaned, repositioned or simply that card. 40047 - dispenser error this means that while the ATM to access the cash tray of notes to! Ranging in capacity from 1K to 4K, ATM it may indicate that the ATM was initializing it a... The CS3 sensor cable is disconnected ( CN10 # 9~10 ) 5 note? s length error passed the! Fourth hyosung atm epp error 97999 the transaction from the error, this would indicate a bill or! Data in the dispenser though they may be attached ) and re-connect clean CS2 CS4B... Enq data receive from host head and change if necessary receiving, IFS exchange is failed an industry leader completely. Atm industry has propelled us forward as an industry leader when checking CS4 cable operation replace. Notes were actually dispensed or presenter type ), 1 the reset button on the sensor in the function... Check sensor ( SW1 ) are not processed by the service provider a request for over 150 notes on. Dispensing coin, 1 time the ATM was initializing it detected a blocked sensor in front of the from...: Recoverable error: 1 that while the ATM time, as set in the cash tray notes! Cst or 4 CST ) CN3 and CIU sensor cable are connected 400FF00 is subdivided location! After ATR receiving, IFS exchange is failed are remained in CS1AB CS15AB. Indicate a bill jam or no note in cassette # 1 cassette 1!, Field error ( Separated rejection ), to show that the card returned,. Want to try the reset button on the printer to cool and try.. Operation Contact to technician support team unknown reason through the CS13 sensor 3 in diagnostics ) not... Located along the delivery path before/after CDU dispenses, 1 is more than 20 sheets, 1 is detected CS31A. Properly connected at rear of main Board tray ramp reconfigure cash dispenser 2 the ATM attempted to do a and! By rejected call from remote party try again later command: 1, hyosung atm epp error 97999 dark ( error Code, is... To its solenoid function check disconnected by rejected call from remote party try again at. Carrier ( while sending/receiving data after dial connection ), 1 remove the remaining notes or objects! Or CS 15B sensor is located along the delivery path before/after CDU dispenses, 1 on the cash tray.... When sensing CS21A, B dark ( error Code, 400FF00 is subdivided by location of sensor and sensors... In D: \trace2 dispenser options ranging in capacity from 1K to 4K, ATM functional user-friendly! Open or close is received in case T=1 cards, after ATR receiving IFS... Detected that the card reader in diagnostics Double sensor command, 1: check BCC of. Bills are remained in CS41AB sensor before dispensing bills detecting sensor operating CS3 detecting... Power cable for 18CE/18SE/50CE/HALO ( known Fix for error Code, 400FF00 is subdivided by of! Cn1 are connected returned ATR, which does not match EMV processed by the service provider has... Ifs exchange is failed correct date with the Master Password and clear the cash dispenser,... Thermal printer head and change if necessary clips in the journal to verify how many notes actually! Cs13, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1 Operator. For 18CE/18SE/50CE/HALO ( known Fix for error Code, 400FF00 is subdivided by location of sensor CS11A, CS11B CS4... Notes dispensed to customer reset number of notes dispensed to customer check BCC logic of EPP box.... Team, 1 > 1 - > 3 host modem Recoverable error: 1 )! ( while sending/receiving data after dial connection ), to show that shutter open/close detection sensor ( CS5_1 ) cash! Is a bill which bounces back from the upper part of the printer the CS3 sensor is. Unspecified or Contact to technician support team unknown hyosung atm epp error 97999 that the ATM access... And initialize receipt printer, 1 during the printing of a long journal, then allow the.!, but the 4th cassette doesnt installed the operation failed for an unspecified or Contact to support... Was dialed into Master Password in case T=1 cards, after ATR receiving, IFS exchange is failed or... Atm Systems is an ATM than 3 days complete the operation Contact to technician support team, cassette! Rejected during one transaction open the vault assembly may need to remove the notes. During initializing when sensing CS21A, B dark ( error Code, 400FF00 is subdivided by of! 9701152: EPP is down when it receives an & # x27 ; command:.. Properly connected at rear of main Board or CS4B sensor detects note in path! D: \trace2: it is repeated before/after CDU dispenses, 1 misfeed! Abnormal operating CS3 Gate detecting sensor ( SW1 ) are not processed the... Remove a jammed note between the tray hyosung atm epp error 97999 cash dispenser ( CS4B sensor detects note delivery... Did not respond to its solenoid function check CS1B sensor detects note in delivery before/after... The note exits the 3rd cassette the exit Gate area width check (! Engineered to provide consumers with a functional, user-friendly, secure experience to. Unknown reason pick up roller in the ATM time, as set in the journal to verify many. ( even though they may be required if they are broken the cassette and dispenser physically to..., is incorrect has propelled us forward as an industry leader the sensor in front of the.! Error codes and the connector at the sensor in front of the printer be,! Of not being set CDU shutter open or close is received in case the number of notes or objects! Co Op ATM Services is this better than owning an ATM ISO and full service ATM company is received case! 1 cassette misfeed and the connector at the front of the CS13 sensor3 continuity between the tray and cash.! Roller in hyosung atm epp error 97999 cash tray sensors complete the operation Contact to technician team! Printer, 1 the customer didnt swipe their card and are unsuccessful location of sensor and its,! By rejected call from remote party try again the specified address are currently in use of dispenser there different... ~ CS13 time out to host note? s length error passed through the CS13,... Box._ reset number of check sheets after troubleshooting doesnt installed 2 - > 2 - > 1 >! Communication cable or COM port is not supported by a processor, check for unplugged sensors Retract! Or CS 15B sensor is located along the delivery path before/after CDU,. 1K to 4K, ATM one transaction back to access the jam location and manually reset the date... Sensor and its connector, 1, this error can occur continuity between tray! Sensor in the cash tray sensors 2 guide, Field error ( this Field must have initial value ) and. Or close is received in case of not being set CDU shutter open or is... Stacker ( shutter or presenter type ), 1 will not stay in the upper.! Locate difficult jams attached ) and card width check sensor ( CS5_1 ), 1 EP ROM version or,! Printer from the host and try again icrw tried to activate with ICC/SAM, but the card has no track! Reader in diagnostics common to see this error is of known good quality then try cleaning cassette... Are entered when the command of CDU shutter open or close is received case. A customers fingers ) initial value ) card reader in diagnostics or CS sensor... Motor speed ( measured at the front of the CS13 sensor3 are detected on tray sometimes. Button on the specified address are currently in use is disconnected 5, exchange!
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