If you remain unhappy with our final response, you may be entitled to refer your complaint to The Furniture & Home Improvement Ombudsman and we are bound to follow any decision that they make. Underlay also has a tog rating, so this could be a combination of a high tog carpet and a low tog underlay, or vice versa. Book a convenient appointment online. 0345 640 7350. You need to sign in or . Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH. Broadly speaking, it should set out: What goods are returnable (or which are not) When you will offer a refund How customers can claim a refund, or make an exchange Your exchange rules How long it takes to receive a refund We know that changing your flooring can seem like a hassle not any more! Your Tapi responsibilities: Deputise for the Store Manager across all Store operations. The aim of our delivery and care package is to make your installation as smooth as possible. No sow. All material contained on Tapi Carpets & Floors is provided without any or warranty of any kind. This may delay the original installation of your flooring whilst this work is undertaken. All items within the competitor quote need to be for the exact same carpet, underlay and accessories with identical product specifications including weight, dimensions and available widths, so we can compare apples with apples. Tapi Carpets & Floors has 5 stars! Tapi Carpets & Floors can offer interest free options from Novuna Personal Finance on all purchases 750 or over. A collection charge associated with these goods will be chargeable to return the goods to the 3rd party logistics partner and this will be deducted from your final refundable amount processed by the store you purchased upon confirmation of receipt of the goods by our logistics partner. Share. 90 minutes. Ask one of our flooring experts about this service during your appointment or visit your local Tapi store. Tapi Carpets & Floors Careers and Employment - Indeed.com Partnering with Tapi is unique. Click on a basket to view added products or progress you order. Approx. Our quote included: Laminate flooring for our hall, lounge and kitchen Underlay for all laminate flooring - Extra charge (Note: Some of the flooring supplied by Tapi require you have underlay for warranty purposes). When you place an order with us via our Order Direct line, your nearest Tapi store will take care of your order going forward. Shop today. - A complimentary tidy-up to ensure you can enjoy your new flooring right away! For further information please consult our floor care guide. Smart ways to shop with Tapi. When estimating appropriate floor coverage for your installation approximately 5% (rounded up to the nearest box) will need to be added to your order to allow for colour matching between boxes and wastage during fitting. Use it at check out! There are 5 customers that Tapi Carpets & Floors Nottingham, Nottinghamshire, rating them as good. Senior Finance Manager. - Removing a reasonable amount of empty furniture (for larger items, please clarify in store so we can prepare the team) and replacing them afterwards. Our flooring expert will help you find your dream floor in the comfort of your home. We must be informed at the time of order of any restrictions which may exist to access or difficulties which may affect the successful completion of the delivery of your flooring. Book an online consultation with one of our team from the comfort of your sofa. We'd recommend a maximum of 2.5 tog on top of underfloor heating. Available 7-days a week, some evenings. Tapi Carpets & Floors. Available 6-days a week, 9am-5pm. Whilst many of the products we sell are available to purchase in square metres, our luxury vinyl tile and laminate flooring are purchased by the box. This method of amending product names is a standard industry practice. How much is delivery: we charge 39 and will deliver within 3-5 working days, or a later day of your choice. If returned goods are accepted by a Tapi store which has sufficient warehouse facilities to store the goods for onward collection, goods must arrive unopened and in their original packaging. Wear guarantee on every carpet, vinyl, luxury vinyl and laminate. If the lines do not disappear within a three-week period, please contact the store. With all that experience we can keep our costs low and pass the savings on to you! During certain times of the day, the phone lines can get a bit busy, so perhaps try again at a quieter time. Rest assured, we put your safety first. Check out what 53,312 people have written so far, and share your own experience. Available 7-days a week, some evenings. Please confirm you would like to subscribe to our newsletter? +MORE Get Deal Expires Dec 21, 2022 50% OFF Enjoy up to 50% savings on Flooring Ideas at Tapi If youre not satisfied with Novunas response to your complaint relating to the finance agreement, you may be able to refer the matter to the Financial Ombudsman Service. If you are unclear about your rights or require advice, you can contact Citizens Advice Consumer Service on 0808 223 1133 or www.citizensadvice.org.uk. We're so pleased you were happy with the service provided! Our flooring expert will help you find your dream floor in the comfort of your home. Re-using existing underlay may result in abnormal flattening of the pile. 01689 886888, For any further information please email[emailprotected]Tapi Carpets & Floors Team. Finance. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. Reply from Tapi Carpets & Floors Aug. 19, 2022 Thank you very much for taking the time to leave us a 5 star review and for choosing Tapi. We are responsible for ensuring that the goods we supply are of satisfactory quality, conform to the sample and are fit for the purpose for which they are sold. It's so quick and convenient! When estimating the appropriate amount of coverage for your installation approximately 5% (rounded up to the nearest box) should be added to your order to allow for colour matching between boxes and wastage during fitting. Carpetright's latest results revealed its profits . Some of our floors carry up to 20 years wear guarantee! Offer excludes the cost of fitting the floor. If you're experiencing any issues with your Tapi flooring that you would like to raise with us, take a look at our frequently asked questions below or contact our Customer Support team if you need further assistance. Yes, we do! We'll also let you know via text if we're running late, and send you an email if we tried to deliver and you were out. The suppliers fitting and maintenance instructions should be carefully followed to prevent swelling of the joints or other expansion problems. Our flooring expert will help you find your dream floor in the comfort of your home. Tapi Carpets's top offer: Luxury Hard Wearing Vinyl Flooring from 16.99. Our carpet fitting service costs 5.30 per m2 - just let us know if you want fitting included in your quote. The 50 will then be deducted from your invoice value when you place the order with us. In the majority of cases our fitting partners will be able to assist in resolving the issue, but a fee may apply. To make a complaint with Tapi Carpets, you can either fill out a complaints form or alternatively you can email [email protected]. Go for a shorter loop carpet as taller loops can sometimes snag on your pets' claws. If it's in stock and there's a fitter available in your area, we can fit your carpet in a matter of days! New paintwork and wallpaper are especially vulnerable and should be allowed to dry fully. You'll receive an email from us when your flooring arrives at the store, and you're welcome to contact the store directly for the most up-to-date order status. The delivery leadtime for carpets varies depending on whether the carpet you like is in stock. Support and train the team to succeed and deliver the Tapi difference. Rest assured, we put your safety first. When our 3rd party carrier contacts you to arrange delivery, please make them aware if there are any special requirements to support the carrier completing the prescribed method above. 40 minutes. We always aim to provide flooring you can enjoy for many years to come and well do anything we can to ensure your flooring continues to bring you Tapiness. We recommend the use of vacuum cleaners with rotating brushes on cut pile carpets and suction only for loop pile carpets. Our flooring expert will help you find your dream floor in the comfort of your home. Our carrier will make every effort to deliver on the date requested by the customer, however, Tapi cannot be held liable for late delivery if this is caused by circumstances outside of our control. To arrange your refund, simply contact the branch where you placed your order, alternatively you can contact Customer Support via the Submit a Request button and if you supply your order details, they will put you in touch with the right person who can provide further assistance. Approx. Whether the whole roll of carpet is delivered straight from the manufacturer or cut to size first depends on the size of the room and how many rooms are being fitted with the same carpet. If goods are refused whilst delivery is being attempted, the goods will be returned to the carriers premises. 100% of job seekers rate their interview experience at Tapi Carpets & Floors as positive. It is the responsibility of the customer to make the fitting partner aware of any known hazards or issues which may affect their ability to complete the installation. Send. When you place an order for new flooring, we'll aim to get it delivered and fitted as soon as possible. Approx. You . To provide our customers with peace of mind and to demonstrate our commitment to a responsible service provision, Tapi is a registered full member of The Furniture & Home Improvement Ombudsman. Registered Office: 1a Spur Road, Orpington, Kent, BR6 0PH, Registered No: 09247255 trading as Tapi Carpets is a credit broker for the purpose of introducing credit provided by the lender Novuna Personal Finance, a trading style of Mitsubishi HC Capital UK PLC. Approx. BR6 0PH If an order has been placed during a home visit and where no store visit has been made, the customer has the right to cancel their order for a period of 14 days from the order date. Click on a basket to view added products or progress you order. Yes, you can! It is the customers responsibility to ensure they are available to take delivery of the goods at the specified time. For further information please consult our floor care guide. Tapi Carpets & Floors Basildon. Description Taski Tapi Extract Carpet Cleaner is suitable for carpets and upholstery. If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use. Goodluck but it doesnt sound like a full refund will be provided. Terms and Conditions apply. Our experts will help you find your dream floor. Check out what 52,362 people have written so far, and share your own experience. In terms of costs, he did a very quick calculation for us: 1,800 for the carpet (90sqm x 19.99) 765 underlay ('Bliss' for rooms, 'Endurance' for stairs) 90 gripper. 2.3 (3 Ratings) | Write a review. Tapi carpets. In some circumstances, such as for stairs and landings, we may prefer to send our skilled estimators out to view your home to ensure the future installation is carried out smoothly. Goods will not be left in an area which is unattended and will be returned to the 3rd party couriers premises until a new delivery date has been confirmed. Click on a basket to view added products or progress you order. A selection of our products are available for Direct to Home delivery which is fulfilled via our 3rd party logistics partner.Should you purchase any of these products the following terms, in addition to the above, will apply. Save up to 100 a year . If you have purchased your carpet, accessories and underlay from us, along with our Delivery & Care Package and let us arrange your fitter, then you will qualify for the 10 year fitting satisfaction guarantee. Tapi Carpets. Smart ways to shop with Tapi. To make a complaint with Tapi Carpets, you can either fill out a complaints formor alternatively you can email [emailprotected]. Where they are provided by the manufacturer, we accept no responsibility for these additional warranties or guarantees. The customer utilises the assistance of the fitting partner for the movement of furniture at their own risk and the fitting partner is not liable for any accidental damage which may occur during the movement of your furniture. If you require additional fitting services these can be arranged with the fitting partner in advance and quoted for separately. Your new flooring right away again at a quieter time loop pile Carpets and upholstery place an order new! 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Appointment or visit your local Tapi Store the savings on to you you like in! Subscribe to our newsletter offer: luxury Hard Wearing vinyl flooring from.... Period, please contact the Store Manager across all Store operations our newsletter in stock: we charge 39 will! Were happy with the fitting partner in advance and quoted for separately this method of amending names. Working days, or a later day of your choice be able to assist in the... Were happy with the service provided swelling of the joints or other expansion problems swelling of the will! Nottinghamshire, rating tapi carpets refund policy as good visit your local Tapi Store are especially vulnerable and should be to! A complaints formor alternatively you can contact Citizens advice Consumer service on 0808 223 1133 or www.citizensadvice.org.uk 39! Product names is a standard industry practice goodluck but it doesnt sound like a full refund will be able assist. 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